Identifying and qualifying conversion, upsell, and cross-sell opportunities within the existing free and paying customer base;
Educating customers on additional features, higher plans, or complementary products;
Generating a qualified expansion pipeline and handing off opportunities to Sales or Account Executives;
Supporting lifecycle and expansion campaigns with targeted outreach and follow-up;
Partnering with Growth and Lifecycle Marketing on campaigns, messaging, and customer journeys;
Maintaining accurate CRM data, documenting conversations, outcomes, and customer feedback;
Testing and optimising outreach sequences, messaging, and engagement strategies.
Proactively reaching out to customers showing churn risk, low engagement, or product friction;
Re-engaging inactive or at-risk accounts through email, calls, and LinkedIn.
Understanding customer needs and positioning the right plan, features, or products to retain them;
Collecting and sharing churn insights and objections with Customer Success, Product, and Growth teams.
Using CRM and product usage signals to prioritise accounts and actions;
Tracking outreach performance, retention impact, and expansion pipeline contribution;
Continuously improving processes based on data and feedback.

1-3 years of experience in Sales Development, Customer Success, Account Management, or Growth roles;
Excellent communication skills in English and in a second European language, preferably Italian, German or Spanish;
Comfortable engaging customers via email, calls, and LinkedIn;
Strong communication and listening skills, with a consultative mindset;
Data-driven approach and curiosity for product usage and lifecycle signals;
Experience with CRM tools (HubSpot or similar preferred);
Ability to work autonomously in a remote, international team;
Experience in B2B SaaS is a strong plus;
Interest in privacy, compliance, or tech products is a bonus.

Work 100% remotely, or from our offices, whatever works best for you.
Once a year, fully paid, week-long company or team retreat in beautiful locations such as Venice, Sicily, or the Dolomites to work, connect, and recharge together.
A yearly allowance that you can tailor to your personal needs, whether it’s private health coverage, meal vouchers, childcare, learning, fitness, or other lifestyle choices. You can invest in what matters most to you.
An equipment allowance to help you create the perfect setup and perform at your best.
Join a team of talented, international colleagues in a friendly, open, and highly collaborative environment.

Growth Sales Development Representative

Key skills