Director – Vendor Management Services

Role Overview

• Define and lead the enterprise agency strategy across the Marketing & Growth Organization, including agency portfolio design, partner selection, capability mapping, and scope optimization
• Establish and evolve governance frameworks that create clarity in roles, responsibilities, decision rights, and ways of working across internal teams and agency partners
• Develop agency operating models that improve consistency, quality, compliance, and business alignment across marketing activities
• Lead evaluation and selection processes for agency partners, including RFPs, capability assessments, onboarding, and transition planning
• Ensure contracts, service models, and performance expectations are clearly defined and aligned to organizational priorities
• Lead end-to-end agency-enabled marketing operations to improve workflow efficiency, speed-to-market, quality, and scalability
• Design and implement standardized processes for briefing, intake, prioritization, approvals, creative development, campaign execution, and delivery
• Identify bottlenecks and operational inefficiencies across the marketing delivery lifecycle and drive solutions that simplify and streamline execution
• Partner with internal teams to ensure agencies are integrated effectively into planning and execution rhythms
• Champion best practices, playbooks, and operating standards that elevate executional excellence across the organization
• Establish agency performance management frameworks, including KPIs, scorecards, SLAs, and business outcome measures
• Monitor and assess agency effectiveness across quality, responsiveness, strategic contribution, efficiency, and commercial value
• Partner with analytics and insights teams to connect agency outputs to campaign performance and business impact
• Translate data, performance trends, and stakeholder feedback into actionable optimization plans
• Drive a culture of accountability and continuous performance improvement across agency relationships
• Collaborate closely with Marketing, Digital, Product, Brand, Finance, Legal, Sourcing, and Procurement to align agency strategies with enterprise priorities and business goals
• Serve as a senior point of contact between internal stakeholders and external agency partners, fostering productive, transparent, and high-performing relationships
• Influence senior leaders through clear communication, strong business cases, and thoughtful recommendations
• Build alignment across diverse stakeholders with differing priorities, ensuring decisions support both near-term delivery and long-term strategic outcomes
• Oversee agency investment across scopes, retainers, project work, and resource allocations to ensure efficient and effective use of budget
• Lead financial planning and budget management for agency-related spend, with a focus on cost transparency, value realization, and resource optimization
• Identify opportunities to improve value from agency partnerships while maintaining quality, agility, and strategic support
• Manage ongoing agency relationships to ensure delivery against contractual commitments and business expectations
• Identify and drive opportunities to modernize the agency operating model, including new capabilities, technologies, workflows, and ways of working
• Lead transformation initiatives that improve marketing agility, reduce complexity, and enhance the scalability of execution
• Assess evolving business needs and market trends to ensure the agency ecosystem remains fit for purpose
• Introduce innovative approaches that improve collaboration, production efficiency, measurement, and overall marketing effectiveness
• Foster a mindset of continuous improvement across teams, partners, and processes

Requirements

• 3-5 Years of experience will be aligned to the final job leveling; typically requires significant experience in marketing strategy, agency management, marketing operations, or related functions
• Deep experience leading and managing external agency ecosystems, including creative, media, digital, production, and specialized marketing partners
• Strong knowledge of marketing operating models, agency governance structures, and scalable delivery processes
• Demonstrated business and financial acumen, with experience managing budgets, contracts, scopes of work, and vendor performance
• Proven success leading complex, cross-functional initiatives and influencing senior stakeholders across matrixed organizations
• Experience using data, reporting, and performance insights to drive decision-making, optimization, and measurable business outcomes
• Strong executive presence with the ability to communicate clearly and effectively across all levels of the organization
• Experience leading change and operational transformation in dynamic, fast-paced environments preferred

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone