Autonomously performs tasks with a moderate level of guidance but within defined procedures / guidelines Controls technical resources for fault/incident & problem resolution : investigates and resolves Major service outages, reports Major service outage & Trouble Tickets to Service Level Agreements, initiates and co-ordinates preventive maintenance tasks. Supports fault, incident & problem management tool development feedback.
Undertakes function through analysis of status or performance indicators and possible solutions, makes independent judgments, decisions and recommendations and solves a range of individual requirements through knowledge and technical experience.
Liaises with counterparts in other MS functions, in other Nokia services groups (EG Field Force, Care), in 3rd party organizations, and / or in the customer's organization for individual incidents, problems, changes or risks.
Provides informal guidance and support to new team members with regard to the procedures to follow and the specific tasks required to perform the job effectively.
May coaching and providing on-the-job training to other team members, making recommendations in their formal performance assessment. May act as a "shift" leader of multiple functions, particularly where the function is performed on a 24x7 basis, .
May monitor the set of CR’s for complex issues, received by the functional team, taking corrective action if there is a risk to, or breach of agreed service levels.

You have:

Require a bachelor's degree or master's degree or related field
Typically, a minimum of 7–12 years' experience in network implementation/design engineering or architecture roles.
Expertise in routing protocols and switching technologies (MPLS, BGP, OSPF)
Proficiency in network security technologies, including firewalls and VPNs
Experience in managing network projects from inception to completion
Good to have analytical and problem-solving skills in data networks.

It would be nice if you also had:

Familiarity with network automation tools and scripting languages (Python, Ansible)
Knowledge of telecommunications protocols and Internet-related systems
Experience with vendor management in network hardware/software
Certifications such as CCIE, JNCIP, or relevant network design accreditation
Comfortable using network monitoring tools such as Wireshark and Netcool.

Fault Management L2 Engineer

Key skills