Collaborate with the deal team, including sales, proposal personnel, SMEs, and executive leadership, to complete and respond to various RFPs for merchants, financial institutions, and government entities
Perform a detailed analysis of RFPs, prepare compliance matrices, outlines, and schedules in accordance with RFP and Proposal Operations guidelines
Manage multiple, concurrent complex proposal efforts and teams simultaneously
Identify, organize, and coordinate proposal resources, ensuring the completion of all assignments, reviewing all work, and adhering to internal quality control measures
Develop original, customized content that reflects the approach and bolsters the Fiserv advantages
Lead proposal teams in discussions on proposal win themes, value propositions, and other strategic messages
Write detailed responses that convey the solution capabilities and advantages in language and concepts easily understood by others, with proper grammar and mechanics, and editing/revising skills

10+ years of experience in a fast-paced proposal environment in financial services/payment processing or similar field, responding to merchant, government and financial institutions RFPs
Ability to understand and articulate client’s business requirements into a cohesive, persuasive final product
Exemplary organizational skills, including accuracy and timeliness, with the ability to manage multiple activities and meet established goals in a deadline-driven environment
Advanced Microsoft Office Suite (for example, Teams, Word, Excel, PowerPoint), Adobe Professional experience
Bachelor’s degree in Marketing, English, Communications, Journalism, Mass Media or a related field
Proficient with Responsive (formerly RFPIO) or similar proposal automation software tools (great to have)
Proficient in Shipley processes and standards (great to have)
Association of Proposal Management Professionals (APMP) Certification (great to have)

Maintain a healthy work-life balance with paid holidays
Generous time off policies, including Unlimited Recharge & Refuel for qualifying associates
Free counseling through our EAP
Competitive salaries
Fiserv 401(k) Savings Plan
Employee Stock Purchase Plan
Living Proof program where you can exchange points for a variety of rewards
Medical, dental, vision, life and disability insurance options
Range of well-being resources through our Fuel Your Life program
Training, development, certification, and internal mobility opportunities
Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers

Lead Proposal Manager

Key skills