Localization Operations Manager

Role Overview

• Own and evolve the operations end-to-end localization operating model across key business domains
• Design and continuously optimize workflows that adapt to new content types, features, and evolving business needs
• Ensure localization is embedded fully in content development cycles to prevent reactive execution
• Evolve the localization operations measurement framework, defining and reporting on clear success metrics across speed, cost and scalability, integrating it with the existing quality measurement framework
• Go beyond activity tracking to connect localization efforts with measurable outcomes and company goals (e.g., feature adoption, user engagement, market performance, expansion readiness)and provide clarity and transparency to senior cross-functional stakeholders via reporting mechanisms
• Lead quarterly capacity planning, demand forecasting and utilization optimization
• Directly manage 3+ Localization Project Managers: Provide strategic oversight while empowering project managers to independently own their domains
• Elevate team capabilities in stakeholder management, operational thinking, and data-driven decision-making
• Foster a culture of accountability, continuous improvement and disciplined execution
• Ensure complex, multi-language product localization initiatives are delivered with predictability and quality
• Oversee timelines, resource allocation, and risk mitigation across concurrent initiatives
• Promote and standardize best practices across the team to drive consistency and efficiency
• Define and monitor vendor KPIs aligned with quality, cost-efficiency and scalability goals
• Collaborate with Quality workstream on evolving vendor and QA strategy
• Optimize vendor mix and pricing models to balance speed, quality and financial sustainability
• Represent localization operations in tooling and automation initiatives by defining strategic operational requirements and scalability needs to inform tooling decisions
• Partner closely with the Technical Localization Project Manager, who owns execution and implementation
• Identify opportunities where automation and AI can meaningfully improve efficiency, quality, and scalability

Requirements

• 7+ years of localization experience, including senior-level project management
• 2+ years of people management experience (direct management preferred) and demonstrated success building and developing high-performing teams
• Proven track record of scaling localization operations in fast-growing tech environments
• Experience managing complex, multi-language product localization ecosystems
• Strong operational mindset with experience defining KPIs and performance tracking
• Strategic thinking with the ability to connect operations to business impact
• Experience leading vendor strategy and external partnerships
• Strong stakeholder management skills across senior cross-functional leaders
• Experience driving AI adoption or automation initiatives in localization
• Familiarity with localization tools, CAT tools, and workflow platforms
• Strong analytical and data-driven decision-making skills
• Professional fluency in English
• Native proficiency in Polish, Japanese, Korean, Turkish or Arabic is a plus
• EdTech or marketplace experience is a plus

Tech Stack

• Go

Benefits

• An open, collaborative, dynamic and diverse culture;
• A generous monthly allowance for lessons on Preply.com, Learning & Development budget and time off for your self-development;
• A competitive financial package with equity, leave allowance and health insurance;
• Not in Barcelona? We offer an attractive relocation package to join us in our Preply Barcelona Hub;
• Access to free mental health support platforms;
• Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health;
• The opportunity to shape the lives of learners and tutors through language learning and teaching in 175 countries (and counting!).