About this role

You receive support requests via chat, email, and phone and handle them independently
You analyze issues, answer application-related questions about our platform, and find pragmatic solutions
You escalate more complex issues in a structured way to our Tech or Customer Success team
You maintain our internal knowledge base and help develop our self-service offerings
You provide customer feedback directly to the product team — your perspective matters
You actively contribute to improving internal support processes

Enjoy working with people — whether in customer contact or team collaboration
Some experience in (technical) customer support, ideally in a SaaS environment
Excellent German skills (C2) and solid English skills (B2)
Basic technical understanding, quick comprehension, and enthusiasm for digital tools
Solution-oriented thinking, patience, and a calm demeanor — even under pressure
Team player with a willingness to take on responsibility in a growing company

Customer Support Manager – Software Startup

Key skills