Running HR Solutions Delivery as a high-performing, data-driven service organization
Establishing and implementing best practices within the HR organization, including service performance, reporting, analytics, enabling technology, quality
Overseeing end-to-end delivery of HR solutions and services across tiered support, self-service, and COE channels
Managing service demand, capacity, and routing across channels
Identifying opportunities for HR Solutions Delivery to deliver value-added services to enhance business results using enabling technology

8+ years of progressive experience in HR operations, HR shared services, service management, or HR analytics roles
Demonstrated track record of designing and running service performance frameworks (SLAs/KPIs) and delivering executive-level reporting
Hands-on experience with HR case management / service delivery tools and HCM platforms
Strong experience with BI/analytics tooling and building dashboards that drive decisions
Bachelor’s degree in Human Resources, Business Administration, Analytics, Information Systems, or related field (required)

Medical, dental, and vision coverage
Paid time off
Retirement savings options
Wellness programs
Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families

Executive Director, HR Service Management Lead

Key skills