About this role
Role Overview
- Responsible for investigating and verifying the details of automobile accidents, including obtaining police reports, collecting witness statements, confirming coverage, and determining liability.
- Handles basic investigation regarding most aspects of auto claims (coverage, liability and damages).
- Identifies customer needs and works to meet those needs using appropriate customer service skills.
- Applies a basic understanding of systems and technology used within the company.
- Partners to determine subrogation or fraud potential and how to handle.
- Begins recognizing and identifying body parts of a vehicle and other potential property damage.
Requirements
- Must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.
- Detail-oriented with an investigative inclination to assist others in challenging situations.
Benefits
- Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
- Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.