Director of Parking Enforcement

Role Overview

• Develop and execute enforcement strategies aligned with organizational goals
• Establish performance metrics, KPIs, and operational SOPs
• Foster a culture of professionalism, integrity, and regulatory compliance
• Develop and execute enforcement strategies that drive measurable performance outcomes, including improved compliance rates, optimized patrol productivity, revenue protection and growth
• Oversee parking enforcement activities across multiple operating brands and regions
• Ensure consistent application of parking rules, bylaws, and regulations
• Respond to escalated enforcement issues and complex cases
• Ensure compliance with local laws, municipal codes, and regulatory obligations
• Develop and update enforcement policies and standard operating procedures
• Liaise with municipalities, law enforcement, and regulatory bodies
• Support audits, reporting, and legal proceedings related to violations
• Implement and manage enforcement technologies (e.g., LPR systems, handheld devices, citation software)
• Analyze data to improve enforcement effectiveness and operational efficiency
• Partner with IT and vendors to enhance systems and reporting tools
• Support revenue protection initiatives and minimize leakage
• Monitor citation issuance trends and reporting accuracy
• Assist with budgeting, forecasting, and cost control for enforcement operations
• Address customer complaints and disputes related to enforcement actions
• Maintain strong relationships with internal and external stakeholders
• Promote fair and transparent enforcement practices

Requirements

• Bachelor’s degree in Business Administration, Public Administration, Criminal Justice, or related field (preferred)
• 7–10+ years of experience in parking operations, enforcement, or a related field
• 3–5+ years in a leadership or management role
• Strong leadership and team management skills
• Deep understanding of parking regulations and enforcement practices
• Experience with enforcement technology and data analytics
• Excellent problem-solving and decision-making abilities
• Strong communication and stakeholder management skills
• Ability to handle high-pressure situations and sensitive public interactions
• Must successfully pass a background check, in accordance with company policy and applicable laws
• (CAN) Must be authorized to work in Canada and able to provide documentation verifying eligibility, as required by law

Benefits

• Incentive Bonus Plan: Rewarding your hard work and contributions based on the company’s achievements.
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and AD&D: Basic Life and Accidental Death Insurance to secure your future with essential protection for you and additional options for your loved ones.
• Short-Term Disability (STD): Income protection when you need time to recover.
• Long-Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn.
• Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home.
• Registered Retirement Savings Plan (RRSP): Build your future with employer-supported retirement savings (based on employee group).
• Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family