Provides strategic planning and account management for large accounts.
Directs and manages the administration of contractual requirements and obligations.
Manages the new and renewal implementation process for accounts.
Interfaces with operations to ensure smooth delivery of services.
Maintains ongoing account relationships at multiple levels throughout the customer's organization.
Makes recommendations for improvements to meet customer's expectations.
Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction.
Provides both on-site and off-site account management, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues.
Presents monthly, ad hoc, mid-year, and annual utilization and benefit reporting to the broker and client.
Coordinates open enrollment meetings, renewal process and training sessions.
Participates in efforts to support standardization across accounts and works in multi-disciplinary teams to design and implement product and operational enhancements.
Provides guidance or expertise to less experienced account service managers.
Makes routine account visits.

Requires a BA/BS and a minimum of 5 years of experience managing business operations and/or customer relationship
Sales license may be required.
PBM experience strongly preferred.
Client facing experience strongly preferred.

Senior Account Service Manager

Key skills