Oversees Inventory Management, Demand Forecasting, and Data Analysis.
Leads a team of business analysts and managers accountable for supporting inventory management, claims forecasting, and staffing activities.
Develops long-range workforce planning models and forecasts accounting for.
Oversees project and process improvement work for claims operations.
Significantly impacts the company’s ability to maintain and improve claims inventory aging and processing timeliness goals while improving administrative cost structure.
Works closely with other claims operations directors to achieve shared goals.
Performs data analysis and develops new metrics and key performance indicators to improve performance.
Utilizes and advises on digital tools and technology to improve claims performance.
Demonstrates strong people-management skills with the ability to mentor, coach, and develop a team of associates.
Travels to worksite and other locations as necessary.

BA/BS with a minimum of 6 years’ experience in management, inventory management, data analysis and/or reporting or any combination of education and experience, which would provide an equivalent background.
Excellent analytical and problem-solving skills
Excellent PC skills, especially in EXCEL
Knowledge or experience with data tools like Alteryx or Databricks
Background in statistics including Six Sigma, Data Science, or a mathematics degree
Experience or knowledge of health care or property and casualty claims processes
Will consider experience with back-office workforce planning and forecasting in other industries, such as logistics.

Director, Workforce Management

Key skills