About this role

Provides strategic planning and account management for large accounts
Directs and manages the administration of contractual requirements and obligations
Manages the new and renewal implementation process for accounts
Interfaces with operations to ensure smooth delivery of services
Maintains ongoing account relationships at multiple levels throughout the customers' organizations
Makes recommendations for improvements to meet customers' expectations
Provides both on-site and off-site customer service
Coordinates open enrollment meetings, renewal process and training sessions
Makes routine account visits

Requires a BA/BS
minimum of 3 years of experience managing business operations and/or customer relationship
combination of education and experience which would provide an equivalent background
PBM experience strongly preferred
Client facing experience strongly preferred
Ability to travel locally 25% of the time

Account Service Manager

Key skills