Mandatory Internship – B2C E-Commerce Operations, CRM, Office Operations

Role Overview

• You will process and track customer orders from order receipt through delivery, ensuring everything is completed accurately and on time.
• You will be the primary point of contact for customers via email—responding to inquiries, resolving issues, and ensuring customer satisfaction.
• You will handle returns and exchanges, ensuring a fast and hassle-free process.
• You will regularly monitor customer reviews, reach out when necessary to offer solutions, and publish targeted responses to actively improve the customer experience and strengthen trust in our brand.
• You will maintain customer data and order statuses and support the preparation of reports on orders and customer interactions.
• You will work closely with other teams, such as Marketing and Logistics, to ensure a seamless and excellent customer experience.

Requirements

• You are a student (m/f/x) in a relevant degree program (e.g., Business Administration, Marketing, Communications).
• You have an interest in sales, customer relationship management (CRM), and online marketing.
• You bring initiative, team spirit, and strong communication skills.
• You speak fluent English; German is a plus.
• You have experience with common office tools (Word, Excel, etc.) and ideally with Google Workspace.
• Prior experience in e-commerce is an advantage.
• You are motivated, proactive, and able to structure your tasks independently and carry them out following guidance, taking responsibility for your results.

Benefits

• Fair compensation
• Boost your career—your work is meaningful and has a direct impact.
• We offer broad exposure to different areas of e-commerce.
• We encourage independent, creative, and flexible ways of working so you can grow personally and professionally.
• Your work has global impact; our products are shipped worldwide.
• The current focus is on Europe and North America, but we are actively targeting new markets.
• You will work from our dynamic Berlin office alongside a team that values collaboration and innovation.
• Enjoy free drinks and snacks, a MacBook, remote-work options, and exciting team events.
• We prefer to work smart rather than hard; there is no room for an "elbow" mentality—we support one another. Openness and respect are the foundation of how we work together.