Reliability Engineer

Role Overview

• Drive investigations with cross-functional teams to understand failures, analyze production defects, troubleshoot systems, identify root cause, and implement fixes to prevent recurrence
• Work with peers to enhance observability, including establishing/maintaining dashboards and monitoring capabilities (e.g., Splunk/New Relic and similar tools), and improving alerting and operational readiness
• Ensure high standards of quality, availability, scalability, performance, and security of internally developed applications
• Continuously monitor the health and performance of engineering applications, production servers, and key service indicators; provide monitoring/reporting as needed
• Support release and operational processes, including troubleshooting CI/CD pipeline issues (e.g., Jenkins pipeline) and coordinating releases as needed with partner teams
• Participate in Agile sprints with cross-functional teams (multiple technologies, personnel, and processes) and contribute to continuous delivery and reliability outcomes
• Identify opportunities to drive technology innovation, reliability improvements, simplifications, and process improvements
• Communicate status of technical stacks, incidents, and reliability initiatives to stakeholders and leadership
• Work closely with a blended team of Synchrony resources and third-party partners/contractors
• Participate in an on-call rotation to respond to critical production issues

Requirements

• Bachelor’s degree and a minimum of 3 years of relevant experience in application development, reliability engineering, systems engineering, and/or production application support (or equivalent practical experience) or in lieu of degree, High School/GED and 5+ years of relevant experience
• Good understanding of the nature of distributed systems and cloud providers
• Solid understanding of cloud concepts such as containerization, message queues, load balancing, data replication, and HA patterns
• Understanding of IT application support processes, including incident management, problem resolution, and operational/support metrics used for decision-making
• Knowledgeable in UNIX Operating System fundamentals
• Familiar with network programming concepts and protocols
• Proficiency in DevOps concepts and Site Reliability Engineering (SRE) principles, including automation, monitoring, and reliability best practices
• Hands-on experience with scripting/automation in at least one language such as Python, Bash, JavaScript, PowerShell, Go, or similar
• Familiar with one or more configuration automation/tools such as Terraform, Ansible, Puppet, Chef, etc.
• Understanding of the infrastructure of the applications supported
• Working knowledge of SDLC and Agile methodologies such as Scrum and Kanban
• Strong communication skills (verbal and written) and ability to interact with multiple audiences including developers, managers, and senior executives
• Customer-focus mindset; self-driven, detail-oriented; strong organizational and time management skills; operates with limited supervision
• Well-developed analytical and problem-solving skills

Tech Stack

• Ansible
• Chef
• Cloud
• Distributed Systems
• JavaScript
• Jenkins
• Puppet
• Python
• SDLC
• Splunk
• Terraform
• Unix
• Go

Benefits

• Flexibility in working arrangements, including occasional work from home
• Annual bonus based on individual and company performance