D365 Architect
Chicago, Illinois, United States of America
Full Time
2 hours ago
No Visa Sponsorship
Key skills
CRMSales
About this role
Role Overview
- Lead the design and implementation of IPH’s Dynamics 365 Sales and Service architecture
- Define and govern architecture for Dynamics 365 CE (Sales & Service)
- Ensure seamless orchestration of customer journeys, unified profiles, and compliance across ecosystems
- Integrate D365 with marketing automation platforms for omnichannel activation
- Enable Customer/Lead 360 profiles via Microsoft Customer Insights integrated with Calandra
- Deliver single pane of glass for agents with Talkdesk integration and Power Platform workflows
- Establish governance for marketing and CRM data, privacy, and consent management
- Develop roadmap for CRM and MarTech modernization aligned with IPH’s digital transformation goals
Requirements
- 10+ years in CRM and MarTech architecture
- 5+ years in Dynamics 365 CE
- Experience with marketing automation platforms and CDP integration
- Strong knowledge of omnichannel engagement and personalization strategies
- Familiarity with the insurance or financial services industry preferred
Benefits
- Comprehensive full medical, dental and vision Insurance
- Basic Life Insurance at no cost to the employee
- Company paid short-term and long-term disability
- 12 weeks of 100% paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Retirement savings plan
- Personal Paid Time Off
- Paid holidays and company-wide Wellness Day off
- Paid time off to volunteer at nonprofit organizations
- Pet friendly office environment
- Commuter Benefits
- Group Pet Insurance
- On the job training and skills development
- Employee Assistance Program (EAP)