Key skills
PythonSwitchingBash
About this role
Role Overview
- Design, build, and enhance the Zabbix monitoring platform
- Develop templates, discovery rules, triggers, thresholds, and integrations
- Ensure consistent and scalable configuration across all monitored devices
- Implement monitoring that reflects:
- Service health
- Customer impact
- End-user experience
- Move beyond simple device availability toward service-level observability
- Design and tune alerting models aligned to business impact
- Reduce false positives and alert noise
- Ensure alerts are actionable and support efficient triage by the NOC
- Integrate Zabbix with:
- Vendor platforms
- APIs and SNMP sources
- Synthetic monitoring solutions
- Support development of a “single pane of glass” for monitoring visibility
- Enable device → service → location correlation
- Improve accuracy of incident communications and field dispatch information
- Support alignment with service and asset data sources
- Define and support SOPs for alert triage and escalation
- Work with NOC and service teams to improve:
- Incident workflows
- Problem management integration
- Support continual service improvement initiatives
Requirements
- Strong hands-on experience with Zabbix (design, build, optimisation)
- Solid understanding of network monitoring across: WAN, routing, switching, WiFi and service layers
- Experience with: SNMP and device telemetry
- API integrations
- Synthetic / user experience monitoring
- Scripting and automation capability (e.g. Python, Bash or similar)
- Experience designing alerting logic and monitoring frameworks
- Exposure to service-aware monitoring or observability approaches (desirable)
- Experience working in a network operations or monitoring environment
- Strong troubleshooting and analytical skills
- Ability to prioritise and manage incidents based on impact
- Familiarity with ITIL-based incident and problem management processes
- Degree in IT, Networking, or related discipline (or equivalent experience)
- Relevant industry certifications (e.g. CCNA, Network+, ITIL) desirable
Tech Stack
- Python
- Switching
Benefits
- Annual Leave Buy & Sell Scheme
- Remote first working environment