Clinical Service Manager – CAS

Role Overview

• Collaborates with key stakeholders to coordinate, develop and execute clinical strategies to achieve short
• and long-term business objectives within region as it relates ablation solutions activities and program.
• Drive execution of key CAS initiatives to achieve Group, OU and Regional level goals.
• Maximize regional personnel performance by managing, developing and motivating clinical support employees to deliver unsurpassed patient care, physician/AHP support and technical expertise in the hospital, and other care settings.
• This position will require up to 50% travel within their dedicated territory.
• Lead all regional clinical support related activities and programs to efficiently optimize resources, deliver customer value and deliver exceptional clinical guidance.
• Partners with sales team to drive key clinical support initiatives and provide assessments via periodic business reviews that highlight the value of Medtronic ablation clinical support to our customers.
• Work with regional leadership to align resources based on business priorities and appropriate clinical support demands.
• Collaborate with sales team and additional key stakeholders to coordinate and execute strategies to achieve ablation solution expansion business objectives.
• Provide ongoing feedback and coaching to direct reports; provides regular performance reviews and implements corrective actions where necessary.
• Lead regional Clinical Specialists to execute on key goals and objectives. Assist employees with goal setting, performance reviews, and individual development planning (IDP’s). Responsible Clinical Specialist recruiting and hiring. Continually work to maintain a strong, diverse bench of Clinical Specialist talent for future hiring opportunities.
• Understands national, regional, and territory sales objectives. Works in partnership with account managers and CAS Regional Manager to achieve/exceed goals.
• Serves as effective Medtronic CAS representative to physicians and support staff regarding Medtronic CAS products, service, and support.
• Promotes the safe and effective use of Medtronic CAS products and related procedures.
• Ensure efficient, effective use of inventory, expenses and assets.
• Represents Medtronic CAS during ablation procedures to provide clinical guidance, technical assistance, and customer engagement.

Requirements

• Bachelor’s Degree with 5 years of relevant experience or advanced degree with 3 years of relevant experience.
• Experience within Electrophysiology (sales, clinical, etc.)
• Management experience (sales, clinical, training, etc.)
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Benefits

• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)