About this role

Tier 3 support for InfiniBand and Ethernet fabrics: installing, supporting, and resolving complex technical issues
Troubleshooting end-to-end InfiniBand fabrics
Developing and presenting comprehensive technical solutions to customer problems
Problem reporting, issue replication, and resolution management
Responding to customer technical inquiries
Site visits and conference calls with customers and partners
Developing and refining internal processes to improve support efficiency and productivity

B.Sc. in Computer Science, Software Engineering, or Electrical Engineering, or equivalent experience
5+ years providing customer support for hardware & software products
Hands-on InfiniBand experience — OR deep Ethernet/RDMA expertise
Extensive knowledge of LAN switching/routing and IP routing plus virtualization, EVPN, VXLAN
Linux experience and scripting Automation — Ansible
Ability to work under pressure and support high-level customers
Experience operating and configuring major vendors' switches and routers
Analysis and diagnosis of highly complex networking problems
Strong communication, presentation, and oral skills; excellent verbal and written English

NVIDIA is widely considered one of the technology world's most desirable employers
Creative and results-oriented environment

Senior Technical Support Engineer, Network

Key skills