Principal Specialist, Learning Operations Specialist

Role Overview

• Own day-to-day operational execution of ELDP and DLDP learning and development activities in partnership with the Program Manager.
• Support rotational assignment processes (where applicable): track rotations, coordinate with HR and business leaders, and maintain accurate participant records.
• Manage and maintain calendar and key milestones for all learning and development activities for DLDP & ELDP
• Coordinate logistics for DLDP & ELDP Recruiting efforts, including creating & maintaining interviewer lists, Zoom invites, day-of logistics, and participant follow up
• Track and report regularly to Program Manager on off-placement status.
• For DLDP, manage calendar and logistics of off-placement list and interviews.
• Coordinate logistics for in-person and virtual sessions, including facilities, catering, travel guidance, materials management, and technology (Teams/Zoom, LMS, virtual classrooms), including up to 20% travel for onsite logistics.
• Partner with external vendors and internal facilitators to manage contracts, session schedules, rosters, and evaluations.
• Maintain accurate ELDP & DLDP participant data, including enrollment, completion status, rotations, and key milestones.
• Develop and maintain dashboards and standard reports (alumni reporting, participation, completion, feedback, program health, and other key metrics) for HR, business leaders, and the Program Manager.
• Analyze feedback and operational data to identify trends, risks, and opportunities for improvement.
• Serve as a primary operational contact for participants, people leaders, HR business partners, and rotation hosts.
• Respond to queries about program logistics, eligibility, timelines, and requirements, escalating issues to the Program Manager as needed.
• Document and maintain standard operating procedures (SOPs) for ELDP and DLDP operations.
• Identify and implement process improvements to streamline operations, reduce manual work, and enhance participant experience.
• Support harmonization and alignment efforts across RTX leadership development programs (e.g., shared templates, standardized metrics, common processes).

Requirements

• Bachelor’s degree in Human Resources, Business, Education, Engineering, Digital/IT, or related field.
• A University Degree or equivalent experience and minimum 5 years prior relevant experience, or An Advanced Degree in a related field and minimum 3 years experience
• Experience managing complex logistics for multi‑session programs, events, or training initiatives.
• High proficiency with Microsoft 365 (Excel, PowerPoint, Teams, SharePoint) and comfort working in HR/learning systems (e.g., LMS, survey platforms).
• Strong organizational skills with demonstrated ability to manage multiple priorities and deadlines across stakeholders and time zones.
• Excellent written and verbal communication skills and strong attention to detail.

Benefits

• medical
• dental
• vision
• life insurance
• short-term disability
• long-term disability
• 401(k) match
• flexible spending accounts
• flexible work schedules
• employee assistance program
• Employee Scholar Program
• parental leave
• paid time off
• holidays