Analyse customer requirements using a variety of methods including stakeholder interviews and workshops
Respond to sales enquiries and generate proposals
Configure Infoxchange's client and case management solutions for customers based on agreed scope
Monitor and update task and project management records in Infoxchange business systems
Design solutions that satisfy customer needs utilising existing features of the product
Provide configuration support, including troubleshooting and resolution of bugs
Responsible for all components of small to medium configuration projects, including management of scope, schedule, deliverables, and change
Contribute towards the creation and maintenance of internal documentation
Deliver training sessions to end users

Certificate, Diploma or Bachelor's Degree in Information Technology or similar
Experience working in a SaaS environment, including requirements gathering and implementation of the product
Excellent written and verbal communications skills
Strong business analysis and requirements gathering background
Proven customer engagement and business development capability
Hands-on experience with programming/query languages such as JavaScript/jQuery, XML, and SQL
Strong organisational and personal management skills
High attention to detail
Knowledge or previous experience working in the not for profit and/or community services sector is highly valued
Proven experience undertaking projects working to scope, time, and budget

Implementation Consultant

Key skills