Oversee all regional operational activities including Order Management, Logistics, Purchasing, and general office operations
Lead a team of six responsible for accurate order processing, inventory coordination, financial and operational controls, and both domestic and international shipments
Promote a positive, collaborative culture that reflects Riedel’s values of innovation, accountability, and teamwork
Oversee the full order lifecycle — from order entry and validation through delivery, invoicing, and documentation
Manage all aspects of logistics, including domestic and international shipments, freight forwarding, and carrier coordination
Oversee purchasing and vendor relationships, including freight partners, suppliers, and operational service providers
Maintain smooth daily office operations and effective communication between Sales, Service, Finance, and HQ teams
Assist Finance and Controlling teams with purchase order management, basic cost analysis, invoice approvals, budget inputs, and reconciliation of expenses
Develop, track, and report on KPIs for the Operations team to align performance with organizational goals
Ensure compliance with applicable U.S. and international regulations, including Customs, import/export rules, and documentation accuracy
Coordinate with Riedel HQ in Germany on production schedules, inventory allocations, and export documentation.

5+ years of experience in operations, logistics, or order management
3+ years in a leadership role managing cross-functional operational teams
Working knowledge of operational finance, budgeting processes, and basic financial controls
Solid understanding of supply chain logistics, including international shipping and freight coordination
Experience with ERP systems (Navision, SAP strongly preferred)
Strong organizational, analytical, and problem-solving skills
Excellent communication skills; comfortable working with global teams across time zones
Proficient in Microsoft Office and collaboration platforms.
Hands-on, pragmatic, and adaptable in a fast-paced environment.

Operations Manager – Product Sales Division

Key skills