Record in the system a clear, accurate and detailed description of the actions performed during support.
Keep TMs informed throughout the full lifecycle of their request (from opening to closure).
Experience providing on-site end-user support (field support).
Knowledge of support routines aimed at meeting SLAs.
Strong communication skills, professional demeanor, and a customer-focused attitude.
Ability to resolve or provide guidance for medium-complexity issues.

Completed higher education (Bachelor's degree) in Computer Science, Information Technology or related field.
Availability to work 12x36 (12 hours on/36 hours off) shifts or 8x5 schedules, with possible on-call duties outside regular working hours.
Reside near or have easy access to the operational base.
Field experience, preferably in hospital environments.
Maintenance and support of microcomputer hardware and software: desktops, laptops, servers.
Experience supporting thermal printers and label printers.
Proficient in Windows 10/11, disk imaging/OS deployment and knowledge of Microsoft Office.
Knowledge of client-server networks, structured cabling for organization, diagnosis and maintenance; basic knowledge of routers and switches for remote-hands tasks.

Flexible work arrangements to promote balance between personal and professional life.
Professional development and continuous skills growth aligned with your interests.
A collaborative, diverse and innovative environment that encourages teamwork.
SONDA Academy: a learning platform designed to maximize your professional development.
SONDA Wellness: a program that supports work-life balance through initiatives focused on your physical, mental and social well-being.

Support Technician

Key skills