About this role
Role Overview
- Installation and configuration of equipment;
- On-site and remote technical support;
- Preventive and corrective maintenance;
- Replacement of parts and equipment;
- Handling technical service requests;
- Support for notebooks, desktops, printers and peripherals;
- Work on basic IT infrastructure;
- Coordination with vendors and third-party technicians;
- Recording service activities and supporting evidence;
- IT asset control;
- Ensuring SLA compliance and service quality.
Requirements
- High school diploma or equivalent.
- Experience providing on-site and remote technical support.
- Knowledge of maintenance for notebooks, desktops, printers and peripherals.
- Basic understanding of IT infrastructure and networking.
- Experience installing and configuring equipment.
- Organized, with experience recording service tickets and managing assets.
- Proactive, problem-solving mindset with a focus on meeting SLAs.
Benefits
- Flexible work arrangements to support work-life balance.
- Professional development and continuous skills growth aligned with your interests.
- Collaborative, diverse and innovative environment that encourages teamwork.
- SONDA Academy: a learning platform designed to maximize your professional development.
- Hybrid work model.
- SONDA Wellness: a program that supports work-life balance through initiatives focused on physical, mental and social wellbeing.
- Diversity and Inclusion: an inclusive environment that ensures equal opportunities.