Senior Business Analyst – Systems Experience Evolution

Role Overview

• You'll drive dynamic, high-impact work across the business: detailing business requirements for critical systems, facilitating executive workshops, aligning capability roadmaps, and supporting new market launches.
• You'll keep our programs on track — ensuring Canada's best team continues to deliver results that matter.
• Support strategic initiatives measured by project outcomes, stakeholder satisfaction, and tangible business impact.
• Solving complex, ambiguous business challenges with clear, actionable strategies.
• Partnering cross-functionally with product, marketing, CIO, and operations teams to drive alignment and execution.
• Designing future-ready solutions — develop requirements, process improvements, implement strategic projects, and optimize systems for scale.
• Empowering leadership decisions through data-driven insights and compelling storytelling that connects performance to impact.
• Identifying growth opportunities by improving execution, elevating customer experience, and accelerating delivery across community builds and customer programs.
• Championing collaboration — ensuring milestones, wins, and learnings are shared and celebrated across our national team.

Requirements

• 7–10 years of professional experience , with minimum 5 years in a business analysis role
• Bilingual (English/French) — fluency required
• Telecom industry experience — good understanding of the sector
• Cross-functional leadership — proven ability to unite diverse teams and perspectives to deliver cohesive, high-impact outcomes
• Collaborative influence — experience partnering with Directors, and senior leaders; skilled at influencing without authority
• Comfort with ambiguity — you create clarity, structure, and momentum in fast-evolving environments
• Strong business and financial acumen — you understand the numbers and the strategy behind them
• Analytical proficiency — skilled in using data and dashboards to track performance and drive accountability
• Proactive and solution-oriented — curious, initiative-driven, and energized by shaping ambitious growth programs
• Great-to-haves IIBA certification
• Familiarity with TELUS systems and processes
• Experience with AI/ML pipelines, LLMs, or NLP applications
• University degree in business, communications, project management, or a related field
• Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Benefits

• Comprehensive total rewards package highlighting competitive salary and bonus structures
• Minimum 3 weeks of vacation
• Flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …