Process sales and purchase orders accurately and within required timelines
Monitor order status, including backorders, and ensure timely fulfilment
Coordinate with warehouse, logistics providers, and forwarders on shipments
Provide customers with updates on order status and delivery timelines
Handle customer enquiries related to orders, deliveries, and billing
Provide prompt, accurate, and professional responses
Maintain a high level of customer service and responsiveness
Generate and issue invoices in line with company and regulatory requirements
Upload invoices and supporting documents to customer portals where required
Investigate and resolve billing discrepancies
Raise and manage purchase orders to support fulfilment activities
Liaise with suppliers to ensure timely delivery of goods
Work closely with Sales, Finance, and Operations teams to ensure smooth processes
Maintain accurate documentation and records
Support audit and stock count activities as required
Identify and raise process improvement opportunities
Ensure compliance with internal policies and regulatory requirements

Diploma in Business Administration, Supply Chain, or a related field
Minimum 2 years of experience in customer service, order processing, or sales support
Strong attention to detail and ability to manage multiple tasks
Proficiency in Microsoft Office (Excel, Word)
Experience with ERP systems (e.g. Sage 300 or Sage X3) is an advantage
Basic understanding of GST requirements and Incoterms preferred
Strong communication and stakeholder management skills
Customer-focused, proactive, and able to work both independently and in a team

Be part of a purpose-driven organisation supporting healthcare environments
Gain end-to-end exposure across order management, logistics, and customer operations
Collaborative team environment with cross-functional engagement
Opportunity to develop your skills in a structured and global organisation

Customer Service, Order Fulfilment Executive

Key skills