Key skills
Communication
About this role
Role Overview
- Provide quality credit & risk solutions for customers through the fulfilment of home lending and small business processing requirements.
- Identify client needs and opportunities to be appropriately referred to an established network of specialist lenders and Business Bankers within Suncorp.
- Assist the Branch to manage relationships with customers within their assigned portfolio.
- Assist the Branch to build relationships with new customers introduced via intermediary partners through effective Home Loan Welcome Calls.
- Attend to client queries, ensuring all queries are responded to in a timely and professional manner.
- Proactive identification and escalation of risks and issues related to your role responsibilities.
- Comply with our complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
- Accountable for maintaining high data quality standards by ensuring information captured in our systems are correct.
- Collaborate with peers in the region to ensure effective support and service delivery.
- Assist the Branch Manager in building confidence and capability across the branch team around lending discussions.
Requirements
- Tertiary Qualifications in business, commerce, banking and/or finance are desirable.
- Demonstrated experience in roles requiring growth and retention of a customer base.
- Demonstrated experience in Home or Personal Lending.
- Demonstrated experience in financial services.
- Demonstrated capacity to adapt to a changing environment.
- Demonstrated customer focus.
- Strong interpersonal skills.
- Strong communication
- a demonstrated ability to convey and explain information, coherently and confidently both oral and written.
Benefits
- flexible work arrangements
- professional development resources
- health and wellbeing support