Provide hands-on operational support across data centre and infrastructure environments
Ensure the effective installation, maintenance, and decommissioning of IT hardware and cabling
Execute data centre changes and operational activities in line with approved processes and controls
Support project delivery and business-as-usual operations within a regulated environment
Work closely with global teams, vendors, and infrastructure stakeholders to ensure high-quality, compliant delivery of physical infrastructure services
Execute hands-on data centre activities including racking, stacking, cabling, patching, and hardware installation
Perform device decommissioning, removals, and infrastructure clean-up in line with change controls
Support hardware lifecycle activities including builds, replacements, and upgrades
Ensure all activities adhere to health and safety and site-specific operational standards
Deliver work against approved ServiceNow requests, change tickets, and work orders
Review and validate build documentation, including IBOMs and build sheets, prior to execution
Participate in site surveys to confirm space, power, and cabling requirements before implementation
Install and maintain structured cabling (copper and fibre) within data centre and office environments
Perform patching activities across network, end-user, and infrastructure equipment
Validate connectivity and ensure accurate labelling and documentation of all installations
Work closely with external vendors to support installations and site-based activities
Coordinate on-site work execution, ensuring vendors meet agreed scope and standards
Communicate effectively with engineering, network, and project teams across locations
Maintain accurate records of completed work, including photographic evidence and documentation updates
Ensure all activities are auditable and aligned to internal governance standards
Support inventory and asset tracking processes
Requirements
Proven experience in data centre operations or infrastructure support roles