Provide strategic and operational leadership across the Title & Settlement function
Own end-to-end operational performance across Title & Settlement workflows, including Pre-Closing, Closing, Funding, Recording, and Post-Closing
Set and manage service delivery standards, SLAs, turn times, productivity benchmarks, and quality metrics across teams
Drive operational scalability to support volume growth, onboarding of new clients, and legacy portfolio transitions
Lead and manage Team Leads and/or Supervisors, providing direction, coaching, and performance oversight
Own process standardization, documentation, and governance across all settlement workflows
Embed quality and risk management frameworks within daily operations
Serve as an operational partner for key clients, lenders, and underwriters

Bachelor’s degree in Business, Operations Management, Finance, or a related field (preferred)
8–12 years of progressive experience in Title, Escrow, or Settlement Services operations
Demonstrated experience leading scaled operations, complex workflows, and cross-functional initiatives
Experience working with national title underwriters, large lenders, or institutional clients preferred
Deep understanding of Title search, examination, curative, and closing operations
Strong people leadership, coaching, and stakeholder management skills
Data-driven mindset with strong analytical and problem-solving capabilities
Experience with title/settlement systems (e.g., ResWare, Qualia, or proprietary platforms)

Manager, Settlement Services

Key skills