Respond to requests accurately and completely
Professionally and appropriately respond to customers inquiries and develops a positive working relationship
Consistently meet and sometimes exceed individual and team goals
Use industry and system knowledge to find the root cause of an issue, explore and find alternatives and solutions and appropriately advise/educate the customer
Use positive language and word choices to avoid negative customer reactions

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated

Customer Support Representative, English – Amadeus

Key skills