Leads and drives the end to end strategy and operational product roadmap for a product.
Defines the value proposition, target customer segments, and business case for platform capabilities and innovations, balancing customer outcomes with company-wide portfolio priorities, revenue impact, margins, and financial targets.
Translate market requirements into clear product requirements through having intimate customer knowledge and business, financial and industry market acumen.
Advises and influences key stakeholders on platform and portfolio strategy across all phases of the lifecycle (e.g., planning, development, launch, management, exit).
Creates goal alignment and collaborates across value chain partners to drive successful delivery, adoption, and lifecycle management of platform capabilities, enabling effective go-to-market execution and optimized business outcomes.

Bachelor's degree or equivalent in computer science, engineering or related field of study.
MBA or advanced degree in computer science or engineering preferred.
4+ years of work experience in related field.
Technical understanding and knowledge of the relevant industry.
Demonstrated ability to develop product strategy, including the application of AI driven capabilities, and lead teams to achieve results.
Strong business acumen with the ability to use data, analytics, and AI-enabled insights to uncover systemic issues, guide root cause analysis, and enable proactive improvements across support platforms and portals.
Demonstrated skills in cost efficient solution building, financial performance metric creation and analysis.
Technical understanding and knowledge of networking support industry and ability to translate AI and cloud-based solutions into product-specific guidance and technical enablement for teams.

Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

AI Product Manager

Key skills