Key skills
CommunicationCustomer SuccessAccount Management
About this role
Role Overview
- Serve as the "Single Point of Truth" for customers once the sale is closed
- Ensure a seamless transition from onboarding to long-term partnership
- Manage a diverse portfolio with strategic and scalable engagement
- Identify early warning signs to prevent churn and ensure renewals
- Lead impactful Quarterly Business Reviews with decision makers
- Drive contract renewals and identify expansion/upsell opportunities
- Act as the "Internal Quarterback," orchestrating efforts across teams to deliver value
Requirements
- Experience in customer success or account management
- Strong relationship management skills
- Ability to manage a diverse portfolio of clients
- Excellent communication and interpersonal skills
- Experience with strategic engagement and process-driven management
- Strong analytical skills and data-driven decision-making
- Proficiency in engaging executive-level stakeholders
- Ability to lead impactful business reviews and identify upsell opportunities
Benefits
- Competitive and equitable salary.
- Employees are entitled up to 6 administrative leave days per year for personal arrangements with valid documentation.
- Eligible employees receive a non-salary telework allowance of MXN 575 -per month, paid through Sivale cards.
- Clioversary recognition program with special acknowledgement at 3, 5, 7, 10 years, and beyond