Perform installation, preventive maintenance, troubleshooting, and repair of analytical and microscopy equipment at customer sites
Diagnose electronics, mechanical, ultra-high vacuum, high-voltage, and system-level issues to restore instrument performance
Provide responsive, professional customer support while meeting service commitments and customer satisfaction goals
Train and support customers on equipment operation, maintenance practices, and basic troubleshooting
Accurately document field service activities, including installation report and service work report, and submit timely through the required system
Assist Commercial Teams with technical information, training, and demonstrations
Manage territory activities effectively, including scheduling, travel planning, parts coordination, and timely communication with customers and internal teams
Partner with internal technical support, service leadership, and cross-functional teams to resolve complex customer issues

Bachelor's Degree in Electronics, Physics, Engineering, Computer Science, Chemistry or related technical field with 5+ years of experience installing, troubleshooting, repairing and calibrating analytical instruments or Advanced Degree with 3+ years of experience
Demonstrated expertise with complex electro-mechanical systems preferably with High Resolution Mass Spec instruments
Strong diagnostic, troubleshooting and problem-solving abilities for hardware and software issues
Experience mentoring and training others preferred
Excellent interpersonal communication skills and proven ability to build positive customer relationships
Ability to read and interpret technical documentation, schematics, and engineering drawings
Ability to work independently while maintaining strong team collaboration
Availability to respond to urgent customer needs
Proficiency with Windows operating systems, networking, and standard business software
Must follow all safety protocols and be able to work in cleanroom environments when required
Physical ability to lift up to 50 lbs. and work in laboratory environments

A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short
and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

Field Service Engineer III – IOMS

Key skills