Customer Service Consultant

Role Overview

• Engage with customers to discover their needs and provide tailored solutions
• Welcome customers in-branch and over the phone, making positive first impressions
• Ensure accurate customer record maintenance, particularly for vulnerable customers
• Proactively reach out to customers and maintain service quality standards
• Understand and adhere to company policies, with support through training and coaching

Requirements

• Previous experience of interacting with customers
• Ability to work well alongside others with a ‘one-team’ mindset
• Ability to manage time effectively and handle varied customers during busy days
• Desire to grow, adapt, and change while accommodating business needs
• Experience in a contact centre environment is desirable but not mandatory
• Background in retail, food & beverage, guest services, or health/care sector is acceptable

Benefits

• Annual discretionary bonus scheme
• 25 days standard annual leave + bank holidays, rising 1 day per year after 5 years (maximum 30 days)
• Holiday trading scheme for buying and selling additional annual leave days
• Generous employer matched pension contributions – up to 10% per annum
• Access to Employee Assistance Programme and online employee discount platform
• Paid volunteering days for charitable initiatives
• Colleague mortgage and savings accounts and discount schemes
• Commitment to training and development
• Private medical insurance for all colleagues
• Salary Sacrifice Scheme for hybrid/electric cars