Senior Director, North America Real Estate and Facilities

Role Overview

• Oversee day-to-day operations for offices in North America to ensure safety, functionality, and high service levels
• Implement preventive maintenance programs and emergency preparedness plans in compliance with all regulatory requirements
• Drive initiatives to improve workspace experience, environmental sustainability, and operational efficiency
• Benchmark performance metrics globally and implement continuous improvement initiatives to enhance service levels
• Establish performance metrics (SLAs, KPIs) for vendor performance, preventive maintenance, and service delivery
• Lead capital projects such as relocations, renovations, expansions, consolidations, and facility upgrades—from planning and budgeting through execution
• Manage relationships with architects, engineers, contractors, and other external service providers to ensure quality, budget, and schedule adherence.
• Ensure projects are delivered on time, within scope, and within budget using modern project management tools and methodologies.
• Collaborate with Real Estate, Procurement IT, Security, and HR teams to support integrated workplace solutions.
• Build and maintain a capital investment framework that aligns asset management, lifecycle planning, and operational budgets.
• Partner with Finance and Operations to develop and manage capital and operating budgets; track expenditures against forecasts and identify cost-saving opportunities.
• Leverage market expertise and established network of brokers, landlords and service providers in Latin America to strategically expand the real estate portfolio in Latin America.

Requirements

• Bachelor’s degree in Real Estate, Facilities Management, Business Administration, Engineering, or related field (Master’s preferred).
• 10+ years of progressive experience in corporate real estate and facilities management, including multi-site and 3+ years with regional leadership responsibilities.
• Proven track record managing complex lease portfolios, facility operations, and large-scale capital projects.
• Experience in developing and leading workplace strategies and sustainability initiatives.
• Strategic thinker with strong financial and analytical acumen.
• Excellent leadership, negotiation, and communication skills.
• Strong project management capabilities and experience with cross-functional collaboration.
• Proficient in facilities management systems, lease management tools, and Microsoft Office Suite.
• Able to navigate matrixed, cross-functional structures in a global environment.
• Financially savvy; able to manage cost efficiencies while maintaining service quality.
• Change management experience with proven ability to lead global transformation.
• Passionate about workplace experience, innovation and continuous improvement
• Proficiency in project management tools (MS Suite, MS Project, Smartsheet, Airtable, Asana, Trello, Monday etc.) and IWMS/CAFM systems.

Benefits

• All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable.