AS/400 Impact Consultant – Contract

Role Overview

• Review and Analyze Technical Design Documents, use the review process to train and share the product domain knowledge with less experienced team members.
• Conducts an in-depth analysis of Service Requests raised by internal/external clients to determine the appropriate course of action
• Assists Client Services/Conversions/Help Desk in meeting the client needs by providing review of information relating to impact processing
• Troubleshoots real-time Test/Production issues to ensure a smooth running of the impact application within the prescribed productivity time frame
• Document new/changed operational procedures associated with development/maintenance projects
• Responsible for supporting the testing of enhancements and fixes, and assist functional testing groups who ensure that the programs are functioning correctly and the enhancements function in accordance with the enhancement specifications
• Recommend solutions and identifies required program corrections that resolve issues that clients have in conducting their day-to-day business.
• Ensure that the static data/configuration/setups are accurate in all client regions to minimize functional service requests.
• Participates in peer review processes to ensure the quality of issues turned over to application development/systems support groups is maintained within prescribed quality control standards.
• Diagnose and remediate (where authorized) all production and test service requests assigned to the group.
• Attending the morning batch issues meetings to review all the impact™ end of day issues from the prior night
• Attend the internal and external project status meetings to represent all impact™ issues and provide status on all unresolved remedies to management and the clients (upon request)
• Contributes towards enterprise-wide metrics collection and participate in action plans.
• Develops and document workarounds for functional issues that client have in test / production environments.
• Assist the operations support group and the service bureau personnel in resolving and executing daily operational tasks.
• Executes Critical Operational Tasks and Business Conversions from a Technical Support perspective

Requirements

• Bachelor’s/Master’s or equivalent degree
• Minimum 7-10 years of experience as software developer on Broadridge Impact Product
• AS400 experience required
• 7-10 years of experience in iSeries related technologies
• IBM iSeries technologies – RPG/400, DB2/400, CL/400 Programming, ILE Concepts
• CLLE, RPGLE, SQLRPGLE, SQL, ROBOT, SDA, ALDON, NDM/FTP/SFTP, MQ

Tech Stack

• SQL

Benefits

• Flexible work arrangements
• Professional development opportunities