Visit each clinic at least every two weeks, acting as the primary point of contact for Partners and Lead Vets
Support the cascade of key communications from the central team into clinics
Help clinics run effective team meetings and maintain strong internal communication
Support the smooth transfer of patients between hub & spoke clinics and referral centres
Ensure complaints are logged and resolved within 15 days, liaising with the Head of Ops Admin when needed
Escalate risks, issues and opportunities to the Network Partner or Network Director
Coordinate recruitment activity, including organising interviews and supporting hiring managers
Ensure new starters receive a high‑quality onboarding experience
Support BP launch days and wider onboarding activities
Build and maintain clinic rotas working closely with the Network Administrator
Check Workday dashboards daily for tasks and notifications including payroll activities such as timesheets or leave request and absence
Log and manage maintenance requests, ensuring timely resolution
Oversee accommodation administration for clinic‑related housing
Ensure all Health & Safety actions are completed on time
Approve invoices promptly and check them against purchase orders

Solid understanding of operational delivery in a veterinary, healthcare or multi-site service setting
Experience supporting service delivery teams across multiple locations
Excellent organisational and planning skills to support multiple clinics effectively
Strong communication and relationship-building ability with Partners, Lead Vets and support teams
High attention to detail in rotas, payroll and compliance documentation
Confidence using systems such as Workday, D365, Excel and Outlook
A proactive, solutions-focused mindset with strong accountability and follow-through
Resilience and adaptability in a busy, hands-on environment
Experience with rota planning, resource allocation, recruitment coordination and onboarding
Familiarity with Health & Safety, compliance, financial controls and inventory processes
An understanding of people processes and how to support teams effectively
A full UK driving licence for regular travel between clinics

Operations Support Manager

Key skills