Key skills
PythonServiceNowPowerShellActive DirectoryCommunicationCollaboration
About this role
Role Overview
- Monitor and respond to network and infrastructure alerts using tools such as SolarWinds
- Provide Tier 1 and Tier 2 support for Windows servers and related technologies
- Automate NOC functions using scripting (PowerShell, Python) and tools like Power Automate to improve efficiency
- Host and manage incident resolution calls on a 24/7 basis
- Maintain and update weekly and monthly NOC reports
- Support Active Directory services for secure and efficient user access
- Respond to alerts, incidents, and service requests promptly to minimize downtime
- Collaborate with cross-functional teams to escalate and resolve complex issues impacting financial systems
- Perform routine checks on network equipment and configurations
- Create and maintain accurate documentation (Runbooks, Procedures) for incidents and preventive measures
- Follow established incident response and escalation procedures aligned with financial industry standards
- Use tools such as Microsoft Office, Teams, ServiceNow, xMatters, SecureCRT, WebEx, and others for communication and collaboration
- Contribute to continuous improvement of NOC processes and procedures
- Stay current with industry trends and emerging technologies to enhance monitoring and automation capabilities
Requirements
- Bachelor’s degree in a related field or equivalent experience
- 1–2 years of experience in a NOC or similar role supporting network and Windows server environments
- Strong understanding of networking protocols, hardware, and Windows server administration
- Experience with Active Directory and secure user access management
- Familiarity with tools such as SolarWinds, ServiceNow, xMatters, Microsoft Office, Teams, SecureCRT, WebEx
- Scripting experience (PowerShell, Python) and automation mindset
- Excellent problem-solving and analytical skills, with attention to detail
- Ability to work in a fast-paced, 24/7 operational environment
- Strong communication skills for both technical and non-technical audiences
- Relevant certifications (e.g., Cisco CCNA, CompTIA Network+, Microsoft) are a plus
Tech Stack
- Python
- ServiceNow
Benefits
- Comprehensive health and wellness benefits
- Retirement plans
- Educational assistance and training programs
- Income replacement for qualified employees with disabilities
- Paid maternity and parental bonding leave
- Paid vacation, sick days, and holidays