Role Overview

Serve as the primary point of contact for assigned clients, building strong relationships throughout the organization and ensuring high-quality service delivery.
Provide high-impact strategic counsel and recommendations to clients.
Manage day-to-day client activities, including communication, research, planning, implementation and evaluation of marketing activities, and paying careful attention to budgets, resources, deadlines, and client expectations.
Have the ability to multitask in a fast-paced, deadline-driven environment.
Deliver high-quality written and verbal content and present persuasively.
Bring a big-picture view to developing and executing strategic programs that meet clients' business and marketing goals, predicting and planning outcomes, and directing efforts for meaningful results.
Consistently secure high-quality, high-impact media opportunities for clients bringing a strong awareness and understanding of the media landscape.
Build and maintain strong relationships with key journalists (including national media), influencers, and other stakeholders to drive media coverage and brand awareness.
Support clients during crisis situations with clear, concise strategies and recommendations.
Oversee client budget and monthly billing and financial forecasting.
Manage financial metrics, including utilization, scopes, and profitability.
Effectively upsell clients to grow account revenue.
Lead new business efforts to acquire new clients, including research and proposal preparation.
Be an excellent and skilled writer.
Possess a strong attention to detail and the ability to coach others in writing.
Be able to effectively develop media materials that follow AP style and are aligned with client strategy.
Plan and execute media and other events.
Collaborate effectively across the agency with other internal teams.
Build a high-performing, highly-skilled, and engaged team.
Delegate and project management effectively with the team.
Create high-level positioning and messaging for clients.
Effectively manage, coach, and develop team members with a focus on creating a great employee experience and retention.
Proactively identify beneficial training and development opportunities.

Requirements

5+ years of public relations and/or corporate communications experience
2+ years of proven project management experience
2+ years of direct experience supervising people and team management experience
3+ years of experience managing clients, including planning, budgeting, and utilization
Expertise with marketing communications, content marketing, social media, and paid media, preferred
Excellent writing, editing, and presentation skills
True passion for brand storytelling through social media, branded content, blogs, and beyond
Deep industry knowledge and media relationships
Understanding of complex products, services, and solutions

Benefits

competitive health benefits
401k profit-sharing
sabbaticals
professional development opportunities

Account Management Supervisor

Key skills

About this role