Conduct User Acceptance Testing (UAT) to validate product functionality and ensure alignment with business needs.
Oversee product delivery updates, coordinating with development teams to track progress and ensure timely releases.
Organise and lead training sessions for internal teams to ensure smooth product adoption and knowledge sharing.
Perform user interviews to gather insights and translate them into actionable use cases for continuous product improvement.
Utilise a hands-on, analytical approach to problem-solving, proactively identifying and addressing product challenges.
Work cross-functionally with engineering, design, and customer support teams to enhance product quality and usability.
Support the sales team by enhancing their product knowledge and providing insights to drive better customer engagement.
Identify integration gaps and proactively approach companies to complete integrations with Teya.

Experience with UAT testing and quality assurance in a product-focused environment.
Strong ability to translate user feedback into meaningful use cases and product improvements.
Excellent communication and training skills to empower teams with product knowledge.
A data-driven mindset with the ability to balance analysis and execution effectively.
Self-motivated, detail-oriented, and capable of working in a fast-paced, dynamic environment

Permanent contract with 6-month probation period
Work in a friendly, comfortable, and relaxed environment
Enjoy flexible working hours that align with team needs
26 days of vacation
3 fully paid days for unexpected health issues
Monthly food allowance, plus additional benefits
Referral bonuses for recommending new team members to join the company
High-quality hardware is provided for work, ensuring a smooth working experience
Structured onboarding program for all new employees

Tech Support Specialist – Product Specialist

Key skills