About this role

Serve as the designated Patient Service Center (PSC) Operations point of contact for assigned Field Reimbursement team members.
Participate in regular business reviews, pipeline calls, and regional FRM/FRAD meetings to discuss access trends.
Compile and share PSC performance data to support field strategies and account planning.
Triage & coordinate resolution of complex access and reimbursement issues raised by the Field Reimbursement partners.
Support implementation of new patient access programs, payer policy updates, and field reimbursement playbooks.

Bachelor's degree required
preferably in healthcare, life sciences, pharmacy, or business administration.
A minimum of 3 years’ experience in pharmaceutical or biotech operations, patient services, field reimbursement support, payer relations, or a closely related function.
Experience partnering with or supporting Field Reimbursement Managers, Field Reimbursement Associate Directors, Market Access, or Patient Support Services teams.
Proficiency with CRM, case management systems, and Microsoft Office tools.
Clear, confident communicator with strong presentation skills.
Highly organized, adaptable, and effective in managing multiple escalations.

Field Liaison, PSC Program Operations

Key skills