Finance Manager, Marketplace

Role Overview

• Own the end-to-end Marketplace P&L (revenue and expenses), driving data analyses for the Marketplace Division with a goal of improving net margin contribution.
• Build and maintain complex and dynamic forecasting models that track Marketplace potential vs. performance across key revenue pillars — including promotions, merchandising, pricing, and product enhancements.
• Develop enhancement models for initiatives such as Top-Up programs, pricing reviews, merchandising improvements, and share-of-wallet expansion.
• Translate high-level revenue and volume targets into actionable, customer-tier-level operating plans that enable clearer execution and performance tracking.
• Partner with Accounting to reconcile reporting discrepancies, improve data integrity, and increase confidence in reported numbers.
• Deliver Marketplace forecasting materials to support FP&A and Board deliverables.
• Drive deep expense and cost driver analysis, identifying efficiency opportunities and optimizing resource allocation to improve Marketplace margin performance.
• Own and standardize executive KPI reporting cadences, delivering consistent performance insights to senior leadership and Board stakeholders.
• Build and scale the Marketplace analytics foundation — including structured data workflows, documentation standards, data governance, quality controls, and request prioritization — to ensure analytical consistency, scalability, and reduced dependency on ad hoc analysis.
• Forecast existing customer ARR to support Net Revenue Retention (NRR) targets and provide visibility into renewal and expansion performance.
• Integrate Finance data (ARR, customer segmentation) with Marketplace redemption data to close the loop between commercial performance and customer behavior.
• Develop share-of-wallet models to quantify expansion opportunities across customer segments and inform growth strategies.
• Track changes in user and member counts for key customers over time, surfacing the impact of organizational changes on Marketplace activity and retention.
• Provide financial insight into customer cohort behavior using Salesforce attributes (industry, tier, start date) to strengthen NRR-related decision-making.
• Conduct advanced analysis using statistical methods and predictive modeling to derive actionable insights on redemption volume, margin, and customer behavior.
• Build models depicting potential business outcomes driven by changes in product and/or member behavior, framing recommendations to achieve desired outcomes.
• Enable mix-rate reporting that isolates the true sources of performance impact across customers, products, and regions.
• Drive member balance distribution analysis to improve understanding of redemption potential, breakage risk, and regional behavior patterns.
• Create and maintain dashboards (rebate/commission, promotions, KPI scorecards) for senior leadership review and executive presentations.
• Support RFP positioning, feature pricing analysis, and product/partnership ROI assessments.

Requirements

• Bachelor's degree in Finance, Business Analytics, Data Science, Statistics, or a related field.
• 5+ years of experience in strategic analytics or FP&A within a fast-paced, data-driven environment.
• Strong background in advanced data analysis, statistical modeling, and predictive forecasting techniques.
• Proficiency in data visualization tools (Tableau, Power BI) and querying languages (SQL).
• Advanced Excel skills (macros, arrays, pivots, lookups, conditional logic).
• Ability to interpret complex data sets and translate findings into compelling, executive-ready narratives.
• Deep understanding of P&L dynamics, margin analysis, and revenue forecasting.
• Proven ability to influence cross-functional teams and drive outcomes without direct authority.
• Independent self-starter with a solution-oriented mindset and strong sense of urgency.
• E-commerce, retail, rewards, or marketplace experience: candidates who understand redemption dynamics, catalogue economics, and customer purchasing behavior will have a significant head start in this role.
• Familiarity with NRR / ARR forecasting and customer retention analytics.
• Experience with Salesforce reporting and dashboard creation.

Tech Stack

• SQL
• Tableau

Benefits

• Rewards for your impact through our Recognition and Rewards program
• Health Benefits and Life Insurance Coverage beginning on your first day
• Parental Leave Top-up
• Employer matched RRSP contributions
• Flexible Vacation to recharge, so you can bring your best
• Employee and Family Assistance Program offering mental health, legal, and financial counselling
• Supported professional development and career growth (Linkedin Learning, mentorship)
• Employee-Led Employee Resource Groups that celebrate our diversity
• Regular events designed to build connection, belonging, and well-being
• Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office