Chronosphere - Professional Services Project Manager

Palo Alto Networks is a cybersecurity company dedicated to protecting the digital way of life. They are seeking a Senior Technical Program Manager to lead enterprise customer migrations and manage complex onboarding projects while collaborating with cross-functional teams to ensure successful implementations.

Responsibilities:

• Drive Enterprise Migrations: Lead the execution of large-scale customer onboarding and implementation projects, managing complex cross-organizational dependencies from kickoff to go-live
• Scope & Plan Frameworks: Partner with client technical leads to gather requirements and asset scope. Lead internal discovery with Solution Architects and Implementation Engineers to map out tailored migration paths
• Deconstruct Complex Projects: Break down technical initiatives into clear milestones. Proactively identify risks, track dependencies, and resolve bottlenecks before they impact timelines
• Communicate with Impact: Translate technical goals, migration project status, and risks into clear narratives for stakeholders at every level, comfortably pivoting from deep-tech engineering syncs to customer executive briefings
• Scale & Streamline: Analyze delivery metrics and onboarding data to identify friction points, eliminate manual workflows, and continuously scale migration velocity
• Build the Migration Playbook: Build, refine, and own standardized customer migration workstream templates and engagement frameworks to institutionalize knowledge
• Forecast & Manage Portfolio Health: Maintain a macro-view of all active customer implementations; track resource capacity against the onboarding pipeline to prevent burnout and delivery delays
• Champion TPM Best Practices: Mentor junior team members and institutionalize project management standards, modern tooling architectures (e.g., Jira, Confluence, Asana), and agile methodologies across the Customer Success organization

Requirements:

• 6+ years of experience working within technical domains or organizations, maintaining a deep technical foundation (such as a background or strong literacy in Software Engineering or DevOps)
• 4+ years of experience specifically as a Technical Program Manager, with a proven track record of orchestrating complex, cross-functional initiatives
• Direct experience in customer-facing technical functions (e.g., Professional Services, Technical Consulting), confidently guiding enterprise clients through high-stakes platform transitions
• Demonstrated ability to build strong cross-functional relationships and influence senior engineering and executive leadership, both internally and externally, without direct authority
• An analytical approach to delivery; proficient in tracking metrics, forecasting project lifecycles, and building data-backed delivery tools (e.g., capacity models, workflow automations)
• Familiarity with the observability and monitoring landscape, including open-source standards (e.g., Prometheus, OpenTelemetry, M3)