Senior Product Manager

Role Overview

• Own the Digital Experience product area in Prisma Access to build a world-class analytics framework for User to Application experience Monitoring.
• Define and evolve the experience scoring and ML-driven baselining framework — turning raw telemetry into trustworthy experience scores, dynamic 'normal,' and accurate anomaly detection, with deep insights into internet and user experience trends, peer comparisons on application performance, and correlation with telemetry across the broader Prisma Access products.
• Own the incident and user synthetics experience — shaping how anomalies become prioritized, explainable, actionable incidents, and how active synthetic tests proactively catch problems before real users feel them.
• Demonstrate the ability to rapidly prototype with vibe coding and AI-assisted tools to create product demos, proof-of-concepts, or UI prototypes that accelerate customer validation and internal alignment.
• Leverage AI technologies (e.g., generative AI for UX prototyping, LLMs for requirement synthesis, and predictive analytics frameworks) to streamline product requirements, enhance execution velocity, and drive innovation in experience monitoring.
• Collaborate with engineering, product management leadership, support field teams to drive successful product release and adoption.
• Collaborate with product marketing to support creation of customer driven messaging and content.
• Engage with customers, develop insights into what is possible, and uncover unarticulated customer needs.
• A passion for customer journey, user experience, usability and a knack for simplicity is critical in this role.

Requirements

• 5+ years of industry experience with either a bachelor's in engineering or equivalent
• 3+ years as a product manager in one of the following domains is highly preferred: Observability, DEM, APM, Analytics/Business Intelligence, AIOps.
• Experience building data-rich products, incorporating data visualizations
• Experience with AI and leveraging AI tools
• Deliver high-quality work in an agile, fast-paced environment
• Prior experience with networking.
• Track record creating products from concept to market success.
• Strong focus on end-user experience and data visualization tools and technologies.
• Strong communication skills (verbal and written) – must be able to communicate at a business and technical level with internal teams, customers, partners, and executives.

Benefits

• A description of our employee benefits may be found here.