Senior Implementation Analyst

Role Overview

• Define project requirements by conducting discovery, scope reviews, workshops and data/process analysis. Identify project milestones, phases, and elements to ensure satisfactory project delivery.
• Develop, coordinate and execute project plans, task schedules and resource activities to ensure on-time and effective delivery of complex implementation and integration projects.
• Establish an in-depth understanding of the Versana product, integration capabilities and implementation process.
• Work closely and directly with customers. Effectively manage customer expectations with respect to product capabilities and project delivery milestones. Develop and nurture relationships with key customer stakeholders.
• Manage project risks, issues/problems and activity progress to ensure project goals (deadline, scope, quality) are achieved. Assist with problem resolution, risk mitigation, and escalation as needed.
• Regularly monitor project progress and report on status for both internal and customer audiences.
• Potentially manage multiple projects and clients simultaneously and adhere to project deliverables and timelines.
• Provide formal and informal user training.
• Be comfortable wearing multiple hats and being hands-on in a dynamic startup environment.
• Help prepare test plans and work closely with QA team to test application and ensure quality product is delivered to end customers.
• Work closely with customer support team to provide assistance as needed by answering questions, troubleshooting issues, and escalating as necessary.

Requirements

• 5+ years of hands-on software project implementation experience with a track record of execution and customer delivery.
• Knowledge of financial products and in-depth experience with syndicated lending a must.
• Extensive experience with the LoanIQ product. Experience with ACBS and Wall Street Office a plus.
• Experience with process and project management.
• Willingness, flexibility, and commitment required to thrive in a dynamic startup or early-stage environment.
• Extreme customer focus and empathy.
• Excellent communication and presentation skills. Ability to communicate with customers in a clear, concise fashion both verbal and written.
• Independent self-starter requiring little supervision to complete tasks and projects.
• Ability to make decisions in face of ambiguity and adapt approaches as needed.
• Ability to work effectively in a team setting. Excellent interpersonal skills and effectiveness working cross functionally.
• Strong analytical and critical thinking skills.