Senior Operations Manager, Supply - Coding

Role Overview

• Own the Coding pod’s supply strategy and capacity planning: forecast future talent needs, build supply ahead of customer demand, and align supply investments and expert allocation decisions with forecasted demand and business priorities.
• Own coding supply performance and reporting: hold accountability for metrics including expert growth, activation, utilization, forecast accuracy, delivery readiness, and supply-demand balance, and design and own the supply operations dashboard in partnership with Analytics, regularly reviewing performance, surfacing risks, and driving action plans to achieve business targets.
• Optimize expert allocation and incentives: deploy the right contributors across competing business priorities to maximize utilization, delivery outcomes, and customer success, and design contributor incentive structures that balance quality, throughput, utilization, and project delivery timelines.
• Serve as the primary Supply point of contact for the Coding pod and partner cross-functionally: run pod standups and align priorities and readiness against growth plans; work with Data, Analytics, and Operations on attribution and visibility across every stage of the supply funnel; align with stakeholders to rapidly shift priorities as demand forecasts evolve; and partner closely with Growth, GTM, Finance, and Partnerships to inform commercial planning, workforce readiness, capacity commitments, and long-range supply strategy.
• Scale supply channels and manage risk: partner with the Partnerships team to evaluate and scale strategic talent channels including BPOs and other external supply partnerships, and identify structural supply risks, capacity constraints, and delivery dependencies, developing both immediate mitigation plans and long-term solutions.

Requirements

• 5+ years of experience in growth operations, supply operations, consulting, strategy, or related roles in high-growth or operationally complex environments.
• Experience building supply and demand forecasting models, including scenario-based planning (conservative, base, and aggressive cases).
• Strong analytical skills, including experience with SQL and data-driven decision-making.
• Experience operating in marketplace, workforce, staffing, creator economy, or other two-sided platform businesses.
• Demonstrated experience balancing supply growth, utilization, capacity planning, and forecasting in rapidly scaling environments.
• Strong strategic thinking skills with the ability to translate business demand signals into actionable supply strategies.
• Track record of managing or coordinating cross-functional teams to execute at speed.
• Ability to bring structure and clarity to ambiguous problem spaces and build scalable processes from imperfect systems.
• Excellent written and verbal communication skills, with experience presenting operational performance and growth metrics to senior stakeholders.
• Entrepreneurial mindset with high ownership, strong prioritization skills, and a bias toward action.
• Comfortable operating as both a strategic thinker and hands-on operator in a fast-changing environment.

Tech Stack

• SQL

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Equity compensation
• Paid time off