Senior Project Manager – Care Delivery

Role Overview

• Lead complex, cross-functional projects and workstreams from initiation through implementation and post-launch stabilization.
• Develop and maintain project plans, timelines, milestones, RAID logs, decision logs, and status reporting.
• Translate strategic priorities into clear project scope, objectives, deliverables, timelines, and success measures.
• Drive project execution by managing dependencies, risks, issues, decisions, and action items across multiple stakeholder groups.
• Ensure project teams remain aligned on scope, timing, priorities, and expected outcomes.
• Proactively identify barriers to delivery and escalate risks or decisions with clear options and recommendations.
• Support launch readiness, implementation planning, operational handoffs, and post-launch follow-up.
• Partner with clinical, operations, product, technology, analytics, client success, and leadership teams to drive alignment and execution.
• Facilitate project kickoff meetings, status meetings, planning sessions, working groups, and leadership updates.
• Act as a trusted advisor to Care Delivery leaders by bringing structure, clarity, and accountability to complex initiatives.
• Build strong relationships across teams and influence outcomes without direct authority.
• Support structured decision-making by clearly documenting options, tradeoffs, risks, and recommendations.
• Ensure stakeholders are informed, engaged, and accountable throughout the project lifecycle.
• Support the continued development and standardization of project management processes for the Care Delivery team.
• Ensure projects follow consistent intake, planning, execution, status reporting, launch readiness, and closure practices.
• Track project health and provide accurate, objective status updates using defined green/yellow/red criteria via the bi-weekly status report-out.
• Partner with stakeholders to define success criteria and track progress against key metrics throughout the project lifecycle.
• Identify opportunities to improve project delivery, team efficiency, communication, and execution quality.
• Promote a culture of accountability, urgency, transparency, and continuous improvement.

Requirements

• Bachelor’s degree required.
• 5+ years of project management experience.
• 3+ years of experience in healthcare, digital health, clinical operations, insurance, or a related healthcare setting.
• Demonstrated ability to manage complex, cross-functional projects in a fast-moving, evolving environment.
• Strong project planning, execution, risk management, and stakeholder management skills.
• Proven ability to manage multiple priorities, competing deadlines, and complex dependencies.
• Excellent written and verbal communication skills, including the ability to present clear updates to leadership and diverse stakeholder groups.
• Experience facilitating meetings, planning sessions, working groups, or executive-level project updates.
• Strong problem-solving skills with the ability to bring structure and clarity to ambiguous situations.
• Commitment to deadlines with a strong sense of urgency and ownership.
• Ability to influence without authority and drive accountability across cross-functional teams.

Benefits

• Competitive medical, dental, and vision coverage
• Competitive 401(k) Plan with a generous company match
• Flexible Time Off/Paid Time Off, 13 paid holidays
• Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
• Mental Health and Wellness benefits