Desktop Support Engineer
Quincy, Massachusetts, United States of America
Full Time
2 hours ago
$70,000 - $90,000 USD
No Visa Sponsorship
Key skills
AzureAzure ADCommunicationCollaboration
About this role
Role Overview
- Resolve desktop and end-user issues (Windows, Mac, Microsoft 365, virtual desktop, and business apps)
- Troubleshoot and resolve advanced workstation, networking, and peripheral problems
- Manage Microsoft 365 and Azure AD environments, including security, access, and policies
- Administer workstation patching, antivirus/EDR, encryption, and endpoint compliance
- Support collaboration platforms (Teams, Outlook, SharePoint, OneDrive)
- Provide white-glove support for VIP users and executives
- Contribute to documentation, process improvements, and team knowledge sharing
Requirements
- 4 + years in an MSP or IT environment
- Advanced expertise with Windows 10/11, Microsoft 365, and Azure AD
- Strong troubleshooting across desktops, applications, networks, and security tools
- Experience with PSA/RMM platforms (Autotask, DattoRMM , ITGlue , etc.)
- Excellent English communication skills — written and spoken
Tech Stack
- Azure