Build and maintain relationships with external clients and ensure client needs are the driving force behind priorities, decisions, and activities.
Own the client relationship on behalf of the company and will act as the client advocate internally by communicating the client’s needs to various departments.
Identify key barriers and core problems with their client’s situations preventing them from meeting business objectives.
Monitor and analyze account performance and trends to determine adjustments to dealer expectations/goals/objectives in order to achieve results.
Improve existing processes & systems using conceptualizing, reasoning & interpretation during engagement with clients.
Serves as a point of assistance to new or lower-level PMs through job shadowing.
Build upgrade/harvest revenue opportunities and maintain relationships with a portfolio of clients to ensure client goals are the driving force behind priorities, decisions, and activities.
Conducts analysis using independent thought to make recommendations to clients to build ROI in the software.

Bachelor’s degree in a related discipline and 4 years’ experience in a related field.
The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 8 years’ experience in a related field.
Safe drivers needed; valid driver's license required.
4+ years experience in a retail automotive dealership setting.
4+ years managing digital marketing strategies for a single rooftop or dealer group.
Proven sales acumen.
Requires in‐depth conceptual and practical knowledge of client engagement and experience in retail automotive and broadens capabilities through software utilization.
Proficient in Microsoft suite of technologies, screen share technologies and other relevant software systems.
Demonstrates openness to change and actively embraces new technologies to enhance operational efficiency.
Ability to effectively work with all levels at an automotive dealership or dealer group.
Exceptional listening skills and to be able to detect problems/risks without being in a face-to-face situation.

A competitive salary and top-notch bonus/incentive plans.
Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
Comprehensive healthcare benefits, with multiple options for individuals and families.
Generous 401(k) retirement plans with company match.
Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
Professional development and continuing education opportunities.
Access to financial wellness/planning resources.

Performance Manager

Key skills