Interact with people across Canada by phone, chat and email to resolve questions about Worksite Safety's product and service offerings
Handle a steady volume of back‑to‑back calls with a professional, friendly and helpful tone
Document interactions clearly and accurately across multiple systems
Assist with technical support related to Worksite’s Learning Management System
Register customers in eLearning and instructor-led training
Provide basic occupational health and safety guidance and redirect customers to appropriate internal subject matter experts as required
Assist instructors with in-class requests
Follow up with existing clients to support them with any questions about their training purchases
Explore customer needs through conversation and build rapport
Identify areas to improve customer experience based on customer feedback and your own observations

Experience in a relationship-centric communications-based role such as customer service, call centre or technical support
Experience with a CRM and/or client support system (Zendesk preferred)
Reliable attendance and punctuality
Strong verbal and written communication skills
Proficiency with computer tech/IT an asset
Able to legally work in Canada

Client Services Associate – Part-Time

Key skills