Ensure exceptional customer experiences, fostering satisfaction and loyalty.
Serve as a bridge between customers and internal departments, ensuring seamless communication in regards to orders.
Engage as a point of contact for lower-tier customers for order renewals and order processing needs.
Provide lower-tier customers with creative solutions utilizing our eCommerce store.
Input, verify, and transfer customer and account information between the Trello system and Microsoft 365 Dynamics CRM.
Interact professionally with customers through written and verbal channels, delivering messaging concisely and professionally.
Proactively address customer issues and provide troubleshooting assistance.
Working closely with our Ecommerce & Sales Support Specialist to monitor additions and subtractions of skus on ecommerce.
Serve as the primary administrator for the eCommerce platform database, ensuring data accuracy and completeness across all product listings.
Enter new SKUs into the eCommerce platform and internal systems, ensuring all product attributes, descriptions, pricing, and imagery are accurate and complete.
Conduct regular audits of the eCommerce platform and internal product database to identify and resolve discrepancies, outdated listings, or missing information.

1–3 years of proven success in B2B sales support, customer service, or eCommerce operations.
Hands-on experience with eCommerce platforms and product database management (SKU entry, catalog audits, product data hygiene).
Proficiency in ERP and CRM systems; familiarity with Microsoft 365 Dynamics and Trello is a plus.
Strong communication, strategic thinking, analytical, and interpersonal skills.
Demonstrated ability to collaborate across departments.
Familiarity with order management programs.
Basic marketing knowledge and experience is desired, but not required.
Understanding of the promotional products industry is extremely helpful.
An appreciation for design and manufacturing is a plus.
Bachelor’s Degree preferred.

Ecommerce, Order Processing Coordinator

Key skills